FAQ
Frequently asked questions
These answers cover what has been verified. Anything specific to a patient's situation is confirmed directly with the office.
What services do you provide?+
MIRACLE LIGHTSTAR LLC provides non-medical home care in Cleveland, Ohio: personal care, companion care, Alzheimer's, dementia and memory care support, respite care, meal preparation and light housekeeping. The exact services available for your situation are confirmed when you contact the office.
Do you provide skilled nursing or therapy services?+
Not at this time. We are focused on home care services. Skilled and therapy services are not currently offered, and we will confirm publicly if that changes.
Who do you serve?+
Home care supports people who need help with daily activities at home because of age, illness, recovery or an ongoing condition, along with the families caring for them.
What areas do you cover?+
We serve Cuyahoga, Lorain, Lake, Summit, Medina, Portage and Geauga counties in Ohio, from our office in Cleveland.
What are your hours?+
Care is available 24/7. The office is open to visitors Mon–Fri, 9:00 AM – 5:00 PM and is closed Saturday and Sunday.
How do I request your services?+
Call (216) 243-9339 or complete the enquiry form. The team will ask about the situation, the support needed, and the next step.
How quickly can I receive assistance?+
Timing depends on caregiver availability and the schedule you need. Call the office and the team will tell you what is realistic for your situation rather than give a general promise.
How can I contact you?+
Call the office at (216) 243-9339 (calls only — this line does not receive texts). To text or message us, use (216) 554-9004 by SMS, WhatsApp or Facebook. You can also use the enquiry form on this website. The office is located at 707 Brookpark Rd, Unit 200, Cleveland, OH 44109.
Is personal care medical care?+
No. Personal care is non-medical support with everyday activities. It does not include nursing or therapy services.
What does a companion caregiver actually do?+
Company and conversation, activities and outings, light help around the home, and reminders. Specific tasks are agreed during intake.
Do you provide medical or nursing care?+
No. This is non-medical home care. Clinical needs stay with the client's own physician and medical providers.
Is this the same as memory care in a facility?+
No. This is non-medical support delivered in the client's own home rather than in a residential facility.
Do caregivers manage medication?+
Caregivers can provide reminders. Medication administration is a clinical task and is not part of home care.
How much notice do you need?+
As much as possible, but call the office — short-notice cover is sometimes available.
Can you follow a special diet?+
Caregivers follow dietary guidance provided by the client's own medical providers. We do not create clinical diet plans.
Is this a deep-cleaning service?+
No. Housekeeping here means light, routine upkeep alongside care — not heavy or specialist cleaning.
Next step
Ready to Get Started?
Connect with MIRACLE LIGHTSTAR LLC to learn more about our services and find the right solution for your needs.